Professional Business Services

 

 

Problem Solving/Management System Development/Bespoke Consultancy/Project Management Services:

To put it simply, we love nothing better than a challenge and are never happier than when we have a problem to solve or a solution to find. With access to a wide range of experts in their field, Total Resilience is able to deliver consultancy and project management services across a wide range of specialist or general areas. If you have problem to solve or a project that needs to be delivered on time, to budget and to a required standard, see what we can do for you.

Business Continuity Consultancy:

‘80% of disrupted businesses close within 18 months of experiencing a major disruption’ (Government Data)

Working with you, we are able to offer support and advice on all aspects of business continuity management systems and planning as appropriate to your requirements. This may range from the development and implementation of a simple plan up to full ISO:22301 Business Continuity Management System certification and anything in between. Following an initial free no obligation consultation, we are able to advise clients on all elements of the Business Continuity Management Lifecycle and ISO 22301 implementation requirements.

Emergency/Operational Planning:

With a wealth of planning experience, we can advise and assist in the preparation of various types of plans (Operational/Contingency/Emergency/ Action) as required by your business/organisation.

Crisis/Disaster Management:

With a focus on prevention, preparation and the early identification and response to potential incidents, we can assist your organisation to respond effectively to a crisis and thereby seek to reduce its impact, minimise reputational damage and increase the chances of your organisation’s survival.

Training Design and Delivery:

We can prepare and deliver tailored training packages to meet the needs of your business/organisation at all levels of the organisation.

In particular, our crisis management training will enhance the ability of your staff and managers to identify and respond appropriately and effectively to crises, major incidents and emergencies.

Exercising (Design and Delivery) and Plan Testing/Validation:

Working with you, we are able to design and delivery a range of bespoke exercises to effectively prepare your staff and validate your plans. Exercise types include: discussion based/paper-feed exercises; Table top exercises; command post exercises and live exercises, ranging from a small scale rehearsal of single components of a planned response to a full scale rehearsal involving the whole organisation. We have access to a range of incident management software products that can be used during the course of delivering an exercise.

In testing plans, we will test critical elements of plans to gauge their effectiveness. These tend to be more aimed at the testing of equipment, procedures and technology as opposed to individuals.

Structured De-briefing/Post Incident Reviews:

Organisational learning is a key element of effective risk management. Our structured de-briefs are designed to maximise the opportunity for organisations to ensure that lessons are identified as a result of actual incidents, near misses and exercises. Our debrief processes are intended to maximise the likelihood of deep seated (and often hidden) ‘latent errors’ being identified in addition to the more obvious ‘active errors’.

Organisational Learning:

Following the submission of the De-Brief/Post Incident Report, we can, if required work with you/your organisation to assist in the organisational learning process i.e. helping to transition the ‘lessons identified’ into ‘lessons learnt’.